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Staffing Coordinator- Home Care Office in Centerville, OH at Spring Hills Home Care

Date Posted: 11/13/2018

Job Snapshot

Job Description

The Staffing Coordinator will be responsible for the interviewing and hiring of caregivers; overseeing daily/weekly staffing activities and ongoing supervision of caregivers to ensure quality care is delivered per client care plans.  Will be responsible for staffing/scheduling of caregivers for all clients and ensuring staffing/scheduling needs are met on an ongoing basis.  Performs various supervisory activities for scheduling appropriate caregivers to clients, manage high telephone volume on a daily basis, ability to answer email and phone calls after office hours and other duties as necessary.  Reports to the Director of Home Care Services.

Essential Functions

  • Attends work as scheduled and follows community’s call-off procedures.
  • Interview, hire, evaluate, and terminate personnel in accordance to company policy., Answer all incoming calls and direct calls to the proper personnel
  • Provide in-take discovery to ascertain specific needs of clients
  • Use best judgment in assigning care personnel to the appropriate clients based on needs and preferences
  • Understand the specific needs of the client and  assign the appropriate care givers within a 24 hour period
  • Document all pertinent information on client records
  • File and maintain all documents appropriately.  Distribute documents to the appropriate staff member for approval or completion
  • Maintain up to date Available Lists for expediency in staffing
  • Maintain schedule in accurate and legible form
  • Share on-call responsibilities – see below
  • Communicate with contract agencies regarding schedules, evaluation of staff  
  • Assist in grievance/complaint resolutions
  • Relay client care concerns and changes in condition to the Director of Home Care Services
  • Implement new policies and procedures as directed
  • Comply with applicable governmental laws and regulations
  • Complete  projects assigned by the Director of Home Care Services / Business Office Manager

On-Call Responsibilities:

  • Be On Call 2 weeks per month. On Call will include after 5pm Monday through Sunday, all day weekends and holidays
  • Answer incoming calls promptly and efficiently.  Expected average response time is 10-15 minutes
  • Promptly communicate issues/concerns/action taken to Director or RN Supervisor
  • Complete and maintain On Call report on a daily basis
  • Review On Call report with appropriate personnel weekly/daily as needed

Our benefits program includes :

- Medical

- Dental

- Life

- 401k

- Flexible Spending Accounts

- Bonuses

- Flexible Schedules

- Vacation and Sick/Personal Time

- Associate Appreciation Program

Job Requirements

Experience and Education: High School Diploma or equivalent. Efficiency in computer software such as Microsoft Word, Excel, and Powerpoint. Home Care experience preferred. 3-5 years of Supervisory experience in a home care agency.